Refund policy

Customer Satisfaction

Our goal is that the product performs as expected in use. We are happy to assist you before you decide to request a return.

14-Day Right of Withdrawal

Consumers have a statutory 14-day right of withdrawal in distance selling.

Before Returning a Product

Customers must always contact us via the contact form before initiating a return.

Condition of Returned Products

Returned items must be unused, in their original condition, and suitable for resale.

Return Shipping Costs

The customer is responsible for return shipping costs, unless otherwise explicitly agreed.